Refund policy

Need to Return Your Case?

At Roxxy, each item is custom-made after you place your order, ensuring a unique, one-of-a-kind product just for you. Because of this, all sales are final and we cannot accept returns or exchanges.

However, if your case arrives damaged, defective, or with a manufacturing error, we’ll gladly provide a free replacement or refund. To request one, please email us at info@theroxxy.com within 30 days of delivery, including a clear photo of the issue.

As part of our commitment to sustainability and reducing waste, returns are accepted only for items that arrive faulty, defective, or damaged in transit.

We truly appreciate your support of our small family business

 

Damages and issues
Please inspect your order as soon as it arrives and contact us right away if it’s defective, damaged, or incorrect so we can make it right.

Non-returnable items

*Certain items cannot be returned, including:

*Custom products (special orders or personalized items)

*Sale items

*Gift cards

 

Exchanges

We do not offer exchanges on any products.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Liability Disclaimer
Our phone cases are designed to provide extra durability and protection; however, we cannot guarantee against all damage or breakage to your device. By purchasing our product, you agree that Roxxy is not liable for any damages, including but not limited to, scratches, cracks, or other damage to your phone or device.