FAQ

At Roxxy, we take immense pride in delivering high-quality products tailored to your preferences. Each item is meticulously crafted with care and attention to detail. As part of our commitment to customer satisfaction, we have established the following to ensure a smooth shopping experience for you:

Do we accept returns or exchanges?

At Roxxy, every item is custom produced after orders are received, which allows us to create unique, one-of-a-kind products just for you. Due to this, we are unable to offer returns or exchanges on any products, and all sales are final.

However, in line with our commitment to sustainability and reducing waste, we prioritize minimizing returns. We accept returns only for products that are faulty, defective, or damaged in transit.

We appreciate your understanding and support of our small business!

Can you guarantee delivery by a certain date?

Unfortunately, we cannot assure delivery by specific dates, as many factors are beyond our control once the item is handed over to USPS. Production usually takes 1-7 business days before shipping. We strive to keep you informed at every step, but we highly advise placing orders well in advance for time-sensitive deliveries.

Custom and personalized orders

Don't hesitate to reach out to us— we're here to help make your wishes come true!

My item arrived damaged. Can you help?

While such cases are extremely rare, we're happy to offer an exchange if your order arrives damaged. Please contact us through our contact form within 3 days of delivery. When reporting a damaged item, be sure to include photos of both the front and back of the item so we can address the issue with our manufacturing partner.

My item says "Delivered" but I never received it. Can you help?

Please allow 24 hours for orders to arrive, even after “delivery” notifications have been sent. If your order has still not shown up, please send us a message at info@theroxxy.com

I accidentally shipped my item to the incorrect address. Can you help?

Please ensure that your shipping address is accurate before placing your order. If your item is returned to us due to an incorrect shipping address, we cannot replace the product or provide a refund. Items returned to us are sent back to our manufacturing partner, and we are unable to retrieve them.